Experience

Senior user experience designer & manager
Amazon Web Services
February 2018 to present

  • Designed and delivered 50+ launches for AWS Backup, Athena, EMR, QLDB, Timestream, and Managed Blockchain.

  • Customer-obsessed lead designer and manager for AWS Backup. 

  • Create 100+ interactive prototypes with Figma and Sketch. 

  • Conducted 30+ user research and usability studies.

  • Author, staff, and deliver the team's annual roadmap of projects. 

  • Review 60+ peer AWS projects for design system adherence. 

  • Manage and mentor 3 mid-career and 2 junior designers.

Senior product designer
LogMeIn / Citrix
January 2015 to February 2018

  • Designer for GoToMeeting Windows and Mac desktop app

  • Design features for audio usability, screen sharing, and webcams

  • Prototype with Sketch, InVision, Principle and Axure

  • Conduct usability testing and customer interviews

  • 10-point NPS improvement year-over-year

Senior user experience designer
Autodesk
June 2012 to December 2014

  • Designer for InfraWorks and Revit

  • Designed features for drainage analysis, architectural design and structural engineering

  • Prototyped with Fireworks, Illustrator, InDesign

  • Scripted and edited concept videos for product vision

  • Conducted usability tests, customer interviews and site visits

Graduate Instructor
Carnegie Mellon University
January 2011 to May 2012

  • Assisted one semester and taught two semesters Communication Design Fundamentals course

  • Completed the Eberly Future Faculty training program for graduate teachers

  • Held exhibitions of student work at the Pittsburgh and Qatar campus libraries

Graphic Designer
Hunton & Williams LLP
August 2007 to July 2010

  • Marketing materials for for corporate law practice

  • Designed & coded client alert emails

  • Volunteer Spanish interpreter for pro bono legal clinic

Education

Master of Design
Information design and communication planning
Carnegie Mellon University, 2012

Career Studies Certificates
Computer programming, 2010
Internet application development, 2009
J. Sargeant Reynolds Community College

Bachelor of Interdisciplinary Studies
Photography and language studies
Virginia Commonwealth University, 2001

Community

Surviving UX podcast host, 45 episodes, 3 seasons, 2021-2023

UXPA Austin 2023 speaker: Automating your UX process to focus on the work you really love

Women in Data Protection workshops: Public speaking, Professional goals, 2022

Rosenfeld UX speaker, Surviving your UX career 2021

AWSome Toastmasters club member, 2018 to 2020

What universal changing spaces can teach us, South Bay Design Spotlight series talk, 2019

Customer feedback workshop, AWS UX, 2018

Design tenets workshop, AWS UX, 2018

UXPA Toronto 2017 conference speaker: Surviving Your UX Career,

Everyday Typography, Citrix workshop 2016

Citrix Hack Week 2016, tribe leader and winner for GoToWebinar reskin

UXPA Seattle 2016 conference speaker: Under the Knife: Plastic Surgery for Classic Software

Customer Interviewing, Citrix workshop 2015

UXPA Boston 2014, Sketching workshop